Privacy Policy

Effective date: 18 September 2025

MOB Movement (“we”, “our”, “us”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, purchase products, or use our subscription services.

1. Who We Are

MOB Movement operates from the Netherlands. We sell electrolyte products and related goods directly to consumers, including through subscription models. We are the controller of your personal data under the EU General Data Protection Regulation (GDPR).

If you have any questions about this policy or your data rights, contact us at: info@mobmovement.co

2. What Data We Collect

We collect the following types of information:

Identity data: name, email address, billing and shipping address.
Payment data: processed securely by third-party providers (e.g., Shopify Payments, Mollie). We do not store your full card details.
Order data: products purchased, subscription details, order history.
Technical data: IP address, browser type, device information, cookies.
Marketing data: your preferences if you sign up for our emails or events.

3. How We Use Your Data

We process your personal data for the following purposes:

To fulfill your orders and subscriptions (contractual necessity).
To process payments securely (contractual necessity).
To send order confirmations, shipping updates, and subscription reminders (contractual necessity).
To provide customer support (legitimate interest).
To send marketing communications if you have opted in (consent).
To improve our website and services through analytics (legitimate interest).

4. Sharing Your Data

We only share your data where necessary:

With Shopify, our e-commerce platform.
With payment providers such as Mollie (iDEAL, credit/debit cards) to process payments.
With service providers for shipping, IT support, analytics, and email marketing.
Where required by law or to protect our legal rights.

All processors act under contract and comply with GDPR.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

Enable basic site functionality (checkout, login).
Improve performance and user experience.
Measure and analyze traffic through tools like Google Analytics.
Support marketing and retargeting where you have consented.

You can adjust your cookie preferences in your browser settings at any time.

6. How Long We Keep Data

We keep your data only as long as necessary:

Order and subscription data: 7 years (for Dutch tax law).
Marketing data: until you withdraw consent or unsubscribe.
Customer service records: up to 2 years.

After this, data is securely deleted or anonymized.

7. Your Rights Under GDPR

As an EU resident, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing of your data.
Withdraw consent to marketing at any time.
Data portability (receive your data in a structured, machine-readable format).

To exercise your rights, email us at: info@mobmovement.co.

8. Subscriptions & Recurring Payments

When you sign up for a subscription product, your payment details are securely tokenized and processed by our payment provider. We never store your full card or bank details. You may cancel your subscription at any time via your account page or by contacting us.

9. Security

We use encryption (SSL), secure hosting, and third-party processors that meet industry standards (PCI-DSS compliance) to protect your personal data.

10. International Transfers

Because we use Shopify and other third-party providers, your data may be transferred outside the EU/EEA (e.g., to Canada or the US). Where this happens, we ensure protections are in place (such as Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: info@mobmovement.co

If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).